Description
About the Role
Our client, a reputable Amazon seller, is looking for a motivated and customer-oriented Remote Chat Support Agent to join their team. Monitor industry trends to keep strategies up to date. This fully remote, entry-level position offers an exciting opportunity to assist customers, resolve issues, and world-class support—all from the comfort of your home.
Key Responsibilities
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Customer Engagement:
- Respond promptly and professionally to customer inquiries via chat.
- Address questions and concerns about services, ensuring a positive experience.
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Issue Resolution:
- Provide appropriate solutions, including refunds or replacements, to resolve complaints.
- Follow up with customers to confirm satisfaction with resolutions.
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Data Management:
- Accurately document interactions and maintain updated customer records.
- Use internal resources to research and provide accurate information.
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Escalation and Reporting:
- Identify priority issues and escalate them to the relevant departments.
- Provide management with feedback on customer trends and concerns.
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Performance Metrics:
- Meet daily and weekly goals related to response times, resolution efficiency, and customer satisfaction.
What We’re Looking For
- Communication Skills: Strong written and verbal communication skills.
- Problem-Solving Ability: Quick thinking and a solution-focused mindset.
- Technical Savvy: Comfort using chat tools, email, and customer management software (familiarity with Amazon Seller Central is a plus).
- Time Management: Ability to multitask, prioritize tasks, and meet deadlines.
- Adaptability: Willingness to learn new systems, policies, and procedures.
- Customer Service Orientation: Empathy and a focus on creating positive customer experiences.
- Self-Motivation: Ability to work independently and stay disciplined in a remote environment.
Compensation and Benefits
- Competitive Hourly Pay: $35 per hour.
- Remote Work: Work from anywhere in the world with a reliable internet connection.
- Health and Wellness: Comprehensive health, dental, and vision insurance.
- Retirement Savings: 401(k) plan with company match.
- Paid Time Off: Generous PTO and holidays to promote work-life balance.
- Growth Opportunities: Potential for advancement within the company.
- Training Provided: Gain valuable skills with training and support from your team.