Join the Chewy team as a Customer Support Specialist in a remote position. As a key player in the customer experience, you\'ll provide exceptional service via phone, email, and chat. Experience in using [specific tools/software] is a plus. Addressing inquiries, resolving issues, and ensuring customer are your main responsibilities. Strong communication skills, problem-solving abilities, and a passion for helping customers are essential. Enjoy the flexibility of working from home contributing to Chewy\'s commitment to pet happiness. Apply now to be a vital part of the Chewy family.
Responsibilities:
- Customer Assistance: Assist customers with inquiries, product information, order tracking, and problem resolution through various communication channels.
- Product Knowledge: Stay informed about Chewy\'s wide range of products and services to provide accurate information and recommendations to customers.
- Communication Skills: Utilize effective communication skills to interact with customers in a positive and professional manner, ensuring a seamless customer experience.
- Problem Solving: Identify and resolve customer issues promptly, aiming for first-call resolution whenever possible.
- Documentation: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
Requirements:
- Excellent Communication: Strong verbal and written communication skills.
- Customer-Focused: A passion for delivering exceptional customer service and a customer-first mindset.
- Tech-Savvy: Comfortable navigating multiple systems simultaneously and adapting to new technologies.