Are you passionate about providing exceptional customer service? Delta Airlines is seeking enthusiastic individuals to join our remote customer service team. Make an impact in a rapidly growing company. As a Remote Customer Service Representative, you'll have the opportunity to assist passengers with inquiries, manage reservations, and ensure a seamless travel experience, all from the comfort of your home.
What You Will Do:
- Respond promptly to customer inquiries via phone, email, and chat channels.
- Assist passengers with booking, changing, or canceling reservations.
- Provide support for flight information, baggage inquiries, and general travel questions.
- Resolve customer issues and complaints with professionalism and empathy.
- Collaborate with team members to maintain high service standards and achieve performance goals.
Requirements:
- High school diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and customer service orientation.
- Ability to multitask and work efficiently in a remote environment.
- Familiarity with computer systems and willingness to learn new software.
- Availability to work flexible hours, including evenings, weekends, and holidays.