Description
Southwest Airlines is looking for dedicated and customer-focused individuals to join our team as Remote Customer Support Agents. This is an exciting opportunity to work with one of the most loved airlines in the U.S. while providing exceptional service to our passengers.
As a Remote Customer Support Agent, you will play a key role in ensuring our customers have a seamless and pleasant experience when booking flights, resolving issues, and answering inquiries. Knowledge of industry best practices and standards. If you’re a problem-solver with strong communication skills, this is the job for you!
Responsibilities:
- Assist customers with flight reservations, changes, and cancellations.
- Provide real-time support for customer inquiries via phone, chat, or email.
- Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Work collaboratively with other teams to resolve escalated issues.
- Stay up-to-date with Southwest policies, products, and services.