Description
Are you passionate about helping customers and providing exceptional service? UPS is seeking dedicated and customer-focused individuals to join our team in remote customer service roles. As a remote UPS Customer Service Representative, you will be the first point of contact for our valued customers, providing them with the support and assistance they need.
Key Responsibilities:
- Answer inbound customer inquiries regarding tracking, shipping, delivery issues, and more.
- Resolve customer complaints with professionalism and empathy.
- Assist customers in navigating UPS tools and platforms to manage their shipments.
- Provide information on UPS services, pricing, and delivery options.
- Collaborate with other team members and departments to address customer needs.
Requirements:
- High school diploma or equivalent (Bachelor's degree preferred).
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency in using computers, customer service software, and Microsoft Office.
- Previous customer service experience is preferred, but not required.
Why Work at UPS?
- Competitive salary and benefits package.
- Flexible remote work opportunities.
- Paid training and professional development.
- Collaborative and supportive team culture.
- Opportunity to grow within a global leader in logistics.
How to Apply:
If you're ready to be a part of the UPS team and offer exceptional service to our customers, apply today! Click the "Apply Now" button to submit your.